Features basket - "Object reference not set (...)" error message

The Features Basket is a data management tool available from the GEP Thematic Applications. You can read more about the data management operations related to the Features Basket from here.

Hi Service Provider,

I have been trying to use this service but it is not working for me. I got object reference not set to an instance of an object error. Please see the task id: d2f9e7c4-2303-4600-8d55-9c62646e8ab0

Thanking you in advance.

Hi Emmanuel,
we’ll come back to you directly on your support space (new ticket created upon your email to Support).
Meanwhile, we are investigating on the reported issue.
Best regards
Hervé

Thank you for you kind reply. I look forward to hearing from you very soon.

Hi!
I am facing the same issue Object reference not set to an instance of an object when trying to remove features from the basket, adding new features, and loading my data package. Could you please help me? Thank you

Dear Nicoletta,

thanks for reporting.

We confirm the issue and we suspect that it was due to a recent version deployment of the Portal.
The issue has been solved, and you should be able to resume your work on GEP.
Let us know.

Please accept our apologies for any inconvenience it might have caused.

Best regards
Hervé

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I am still getting the same error message (object reference not set to an instance of an object).

Hi Femi,
we have performed a server maintenance operation that solved the issue.
Best regards
Hervé